ERP Second Level Support (Pune)

ERP Second Level Support (Pune)

06 Sep
|
Vertiv
|
Pune

06 Sep

Vertiv

Pune

We are seeking an experienced Application Development and Support Analyst to
provide development, maintenance, enhancement, and production support for Oracle
Applications. The role will be responsible for analyzing business requirements,
troubleshooting application issues, and working closely with business users,
technical teams, and other stakeholders to ensure system stability and
continuous improvement.

The candidate will be responsible for analyzing incidents and service requests,
understanding business processes, identifying root causes, coordinating
resolutions, supporting enhancements, and ensuring that Oracle Applications meet
business requirements.

Key Responsibilities

1. Application Support

* Provide production support for Oracle Applications.
* Analyze and resolve application incidents, defects, and service requests
within agreed SLAs.
* Troubleshoot issues related to Oracle modules, interfaces, concurrent
programs, reports, workflows, and database objects.
* Perform root-cause analysis and implement permanent corrective actions.
* Support application deployments,



patches, upgrades, and production releases.

1. Application Development

* Analyze business requirements and translate them into technical
specifications.
* Perform unit testing, system testing, and support user acceptance testing.

1. Business & Stakeholder Management

* Work closely with functional teams and business users to understand
requirements and resolve issues.
* Participate in requirement gathering, impact analysis, and solution design.
* Communicate technical issues and solutions clearly to both technical and
non-technical stakeholders.
* Maintain knowledge of business processes and their relationship with Oracle
Applications.

Required Technical and Functional Skills

* Strong functional knowledge of Oracle E-Business Suite (EBS) and/or Oracle
Fusion Cloud Applications.
* Positive understanding of one or more Oracle functional modules.
* Strong understanding of business processes re

📌 ERP Second Level Support (Pune)
🏢 Vertiv
📍 Pune

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