Role: Associate- Operations (Delivery) - US
About Interview Kickstart
Interview Kickstart (IK) is the leading platform for technical interview preparation. We help experienced engineers and engineering leaders transition to top roles in product companies through industry-vetted courses and one-on-one mentorship by current and former hiring managers from Google, Meta, Amazon, and other top-tier firms. With over 10,000 successful transitions and 700+ instructors, IK is building the gold standard for career transformation in tech.
Role Overview:
We are looking for an Associate – Operations (Delivery) to join our Delivery Operations team. The role will be responsible for ensuring the smooth functioning of our instructor and mentor ecosystem and supporting the day-to-day delivery of learning programs. The candidate will primarily manage instructor/mentor concerns, coordinate with internal stakeholders, and ensure the right resources are available and deployed effectively to support program delivery.
Key Responsibilities:




Act as the primary point of contact for instructors and mentors for operational and delivery-related concerns.
Understand, address, and resolve instructor/mentor queries related to sessions, schedules, learner batches, assignments, and other delivery requirements.
Coordinate with instructors and mentors to ensure smooth execution of scheduled sessions and program activities.
Handle escalations professionally and coordinate with relevant internal teams for resolution.
Maintain robust relationships with instructors and mentors to ensure a positive working experience.
Communicate program updates, processes, schedules, and operational changes to instructors and mentors.
Identify recurring challenges faced by instructors/mentors and suggest improvements to existing processes.
Coordinate resource allocation based on program requirements, learner batches, schedules, and instructor/mentor availability.
Track resource availability, utilization, schedules, and ass

📌 Associate, Operations (Bengaluru)
🏢 Interview Kickstart
📍 Bengaluru