Product Support Specialist – CareStack Pay - US Shift

About Us
Positive Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry.
CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises.
We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.

Responsibilities
· Be a subject matter expert and consultant for payment solutions
· Support US customers to implement a high outcome payments strategy
· Carry out Customer Onboarding, Payment process setup and Training.




· Respond to customer queries in a timely and accurate way, via phone, email, or chat
· Identify customer needs and help customers use specific features.
· Assist in product strategy and functioning. Analyze and report product outcome (for example, by testing different scenarios or simulating users and real-life user flows)
· Collating technical issues and useful discussions with the team
· Monitor customer complaints and reach out to provide assistance.
· Share feature requests and effective workarounds with internal and external stakeholders.

Skills and Qualifications
· Experience in software or technology platform customer-facing roles
· Familiar with healthcare/ Merchant processing/Financial products is a plus.
· Experience using help desk software and remote support tools.
· Understanding of how CRM systems work
· Excellent communication (both verbal & written) and problem-solving skills.
· Multi-tasking abilities
· Willingness

📌 Customer Support Specialist (Thiruvananthapuram)
🏢 CareStack™ - Dental Practice Management
📍 Thiruvananthapuram