Position Overview The Strategic Client Solutions (SCS) Analyst works closely with Account Managers (AMs) to support and expand relationships within strategic client accounts. The role focuses on account management support, client retention, operational excellence, and year-over-year account growth. This is a highly visible, team-oriented position with some client-facing responsibilities and minimal travel requirements.
Key Responsibilities
Account Support & Revenue Growth
- Support Account Managers in maintaining and growing strategic client relationships.
- Ensure compliance with client playbooks, workflows, and account-specific guidelines.
- Coordinate new client engagement setup, including conflict checks, opportunity creation/closure in Salesforce, and job setup.
- Prepare and manage necessary contractual documentation and requirements.
- Monitor project and client communications, ensuring timely follow-up and escalation where required.
- Collaborate with internal teams including Project Management, Finance, Review, and Operations to gather data and support client needs.
- Prepare reports, dashboards, presentations, and analysis for Account Manager review.
- Review and quality check monthly invoices and work with Finance teams to ensure billing accuracy.
- Analyze account, billing, and reporting data to address client inquiries and support decision-making.
- Attend client meetings, project calls, and internal business review meetings.
- Support cross-jurisdictional and global client matters in collaboration with internal teams.
- Communicate effectively with client stakeholders regarding contracts, SOWs, billing, reporting, and account processes.
- Provide general operational and administrative support to Account Management teams and clients.
Required Experience
- 3 to 5 years of experience supporting clients within the legal services, legal operations, litigation support, eDiscovery, or related legal-industry environment.
- Experience working with global organizations and large enterprise clients is preferred.
- Exposure to contract management, SOW coordination, billing support, reporting, and stakeholder management.
- Experience using Salesforce or similar CRM platforms is preferred.
Required Skills
- Strong proficiency in Microsoft Excel and PowerPoint.
- Excellent analytical, reporting, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and commitment to quality.
- Ability to interact effectively with clients and cross-functional teams.
- Strong organizational and time-management skills.
- Collaborative mindset with a proactive, client-focused approach.
Education
- Bachelor's Degree from an accredited university.
Preferred Qualifications
- Experience supporting legal operations, contract management, eDiscovery, litigation support, or professional services environments.
- Experience working with global teams and enterprise-level clients.
- Familiarity with client playbooks, invoicing processes, reporting, and account management support functions.
If this aligns with your experience and interests, I would be happy to discuss further.
Looking forward to your response.
Regards,
Vignesh V
Momento Cybertech | Exceeding Customer Expectations…
3rd Floor, Express Center, 6-3-1186, Teachers Colony,
Greenlands, Begumpet, Hyderabad, Telangana - 500016
Email:
[email protected] Web: www.momentocybertech.com
About Momento Cybertech : Momento Cybertech is a global technology consulting, talent acquisition, and creative development company headquartered in Hyderabad, India. We specialize in delivering cutting-edge IT solutions, project management, and recruitment services that help organizations overcome complex business challenges. Our commitment to excellence, innovation, and customer success enables us to build long-term partnerships and deliver exceptional business outcomes.
📌 Analyst (Karnataka)
🏢 Momento Cybertech Solutions
📍 Karnataka