Role: Amazon Connect Developer

Exp: 4-7 Years

Location: Noida

Work Mode: Hybrid

What You Need

- 4–7 yrs hands-on with AWS services & CaaS platforms (Amazon Connect, Genesys, RingCentral).
- 2+ yrs: contact flow development, Lex BOT, Chat/Voice BOTs, routing, and reporting.
- 2+ yrs: AWS integrations — Lambda, S3, DynamoDB, EC2, CloudFront, IAM, third-party APIs.
- 2+ yrs scripting in Python, JavaScript, or Node.js.
- CI/CD pipeline experience on AWS or Azure; strong monitoring & deployment automation skills.
- Familiarity with Voice, IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis.
- AWS Certification preferred. Bachelor's/Master's in CS, Engineering, or related field.




- Ability to provide L3 application support and openness to learn recent domains and technologies.

What You'll Do

- Design, build, and support CX cloud features across the full DevOps lifecycle.
- Own implementation and L3 support of business-critical applications (including on-call).
- Conduct root cause analyses and coordinate hotfixes for production incidents.
- Automate manual operations and champion process efficiency improvements.
- Prototype and integrate Gen AI capabilities (LLMs, RAG, prompt engineering) into CX workflows.
- Collaborate with architects, PMs, and engineers via design/code reviews in an agile team.

📌 Amazon Connect Developer (Noida)
🏢 UST
📍 Noida