Role: Video Conferencing Technician

Contract Type: Full time, Contract until February2028

Location: Hyderabad, India

Salary: INR 15000 - 25000 (dependent on experience), plus company benefits

Interview Process: 2-stage (Virtual and Face-to-face)

Hours: Monday – Friday – 40 hours (8am – 5pm)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Exciting new chance has arisen for a proven VC Technician to join a well-known globally recognised business, to be responsible for in room and remote resolution support liaising with the VNOC and management to ensure smooth delivery of the Managed Videoconferencing Service for a dedicated client.

The position will need to be engaged with all key customers,



act as a liaison between customer and entire service delivery team and be responsible for measuring customer satisfaction, identifying areas of service improvement, delivering solutions and implementing long term improvement plans across the customers’ on-site support team.

Reports to Service Delivery Manager and On-Site Lead’s for day to day priorities and tasks

Key responsibilities:

Complete tier 1-3 troubleshooting of any non-functional AV equipment
Assist in the set-up and support of high level multi room events
Conduct break fixes and assist in preventative maintenance checks
Communicate with end users to assist with diagnosing and resolving issues
Respond with a sense of urgency when receiving customer correspondence
Assist in the set up and support of high level, multi room events
Escalate any technical issues found in the rooms and conduct break/fix
Participate in root-cause analysis of technical issues to assist with

📌 Video Conferencing Technician (Hyderabad)
🏢 KINLY
📍 Hyderabad