—Admin Executive (Student Support Desk)

Company: The Language SKOOL

Position: Admin Executive – Student Support Desk (SSD)

Location: Remote

Experience: 5+ Years

Employment Type: Full-time

Language Preference: Punjabi, English and Hindi (Mandatory)

Salary upto 22k

About the Role

We are looking for a Senior Admin Executive – Student Support Desk (SSD) to manage day-to-day administrative operations, oversee the Student Support Desk team, and ensure a smooth and positive experience for our students.

The ideal candidate should be mature, responsible, empathetic, patient, and highly organized, with strong communication and team-handling skills. The role involves managing student queries and escalations, ensuring timely resolutions, monitoring team performance, and maintaining effective administrative processes.

Key Responsibilities

Student Support & Coordination

- Act as a senior point of contact for students and handle student-related concerns and escalations.
- Ensure students receive timely, accurate, and professional responses to their queries.
- Oversee welcome calls and ensure new students receive a smooth onboarding experience.
- Handle sensitive or complex student concerns with patience, empathy, and professionalism.
- Follow up on unresolved issues until proper closure is achieved.
- Maintain strong student relationships and ensure a positive student experience.

Team Management

- Manage and supervise the Student Support Desk team.
- Allocate tasks and responsibilities among team members.
- Monitor daily work, productivity, follow-ups, and issue resolution.
- Conduct regular team check-ins and ensure team members follow defined processes.
- Support, guide, and train team members whenever required.
- Identify performance gaps and provide constructive feedback.
- Ensure the team maintains professional communication and service standards.




- Escalate critical team or student-related matters to management when required.

Administrative Operations

- Manage and oversee daily administrative operations related to student support.
- Develop and maintain effective administrative systems, trackers, and processes.
- Maintain and regularly update student records, databases, reports, and documentation.
- Coordinate with internal teams to ensure smooth execution of student-related activities.
- Ensure timely completion of administrative tasks and follow-ups.
- Monitor processes and identify areas where efficiency can be improved.

Reporting & Process Management
- Maintain daily/weekly student support and team performance trackers.
- Monitor pending queries, escalations, follow-ups, and closures.
- Prepare reports and updates for management.
- Ensure SOPs and internal processes are consistently followed.
- Identify recurring student issues and suggest improvements to management.

Requirements

- 5+ years of experience in administration, student support, customer support, operations, coordination, or a similar role.
- Prior experience in team handling/team management is required.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management skills.
- Highly organized with excellent time-management and follow-up skills.
- Strong problem-solving and escalation-handling abilities.
- Proficiency in MS Office, particularly Excel, Word and PowerPoint; familiarity with Google

Workspace is an advantage.

- Ability to multitask and manage multiple priorities in a remote environment.
- Must be patient, empathetic, approachable, and a good listener.
- Ability to take ownership of issues and ensure they are resolved rather than simply passed on to others.
- Should be comfortable handling difficult conversations professionally.

Key Qualities We Are Looking For

Leadership | Empathy | Ownership | Patience | Communication | Problem Solving | Team Management | Student Centricity

📌 Admin Executive (Student Support Desk) (India)
🏢 The Language Skool
📍 India