Account Manager – Enterprise & RetailLocation: Chennai

Work Mode: Hybrid

Employment Type: Full-Time

Department: Sales & Client Success

About Be Verse TechnologiesBe Verse Technologies is an integrated commerce and FMCG company building sustainable, scalable global retail infrastructure—not short-term quick-commerce models.

We combine digital commerce, FMCG operations, enterprise intelligence, data, and financial workflows to connect the entire value chain from manufacturing and distribution to retail and international trade.

Our platform-driven approach enables businesses to operate more efficiently, make data-backed decisions, and build scalable retail and distribution networks. We are building the next generation of FMCG and commerce infrastructure through intelligent technology, operational excellence, and real-world execution.

About the RoleWe are looking for a results-driven Account Manager to own and grow a portfolio of enterprise and retail accounts.

You will be the primary relationship owner for key clients, responsible for building long-term partnerships, understanding client requirements, ensuring operational excellence, and identifying opportunities to increase account revenue and value.

This role goes beyond traditional relationship management. You will work at the intersection of sales, operations, supply chain, finance, and technology, using account data and business insights to improve client performance and drive sustainable growth.

The ideal candidate is commercially sharp, highly organized, comfortable working with data, and capable of building trusted relationships with decision-makers.

Key Responsibilities1.

Account

Ownership &

• Relationship Management

- Own a portfolio of enterprise and retail accounts and serve as the primary point of contact.
- Build strong, long-term relationships with clients and key stakeholders.
- Understand client business objectives, operational requirements, and growth priorities.
- Conduct regular account reviews and business performance discussions.
- Proactively identify and resolve client concerns before they impact the relationship.

2. Revenue & • Account Growth
- Identify and execute upselling, cross-selling, and account expansion opportunities.




- Develop account growth plans aligned with client requirements and Be Verse capabilities.
- Support commercial discussions, contract renewals, pricing conversations, and negotiations.
- Track account revenue, profitability, retention, and growth metrics.
- Work closely with the sales team to convert account opportunities into sustainable revenue.

3. Operations & • Service Delivery
- Coordinate with sales, operations, logistics, finance, and product teams to ensure seamless order and service execution.
- Monitor order fulfillment, service levels, delivery performance, and issue resolution.
- Act as the escalation point for critical client issues and coordinate timely resolution.
- Identify recurring operational challenges and recommend process improvements.

4. Data, Reporting & • Business Insights
- Monitor account-level KPIs including revenue, order volumes, margins, retention, service levels, and customer satisfaction.
- Prepare monthly/quarterly business reviews, account reports, and performance insights.
- Use data to identify risks, opportunities, and areas for account improvement.
- Present clear and actionable insights to both clients and internal leadership.

5. Cross-Functional Collaboration
- Work closely with Sales, Operations, Finance, Supply Chain, Product, and Technology teams.
- Translate client requirements into clear internal actions and deliverables.
- Ensure alignment between commercial commitments and operational execution.
- Contribute to improving processes, systems, and workflows that enhance client experience and business efficiency.

Key Performance IndicatorsSuccess in this role will be measured through:
- Account revenue growth
- Account retention and renewal rate
- Upsell and cross-sell revenue
- Gross margin / account profitability
- Client satisfaction and engagement
- Order fulfillment and service-level performance
- Resolution time for client issues
- Growth of strategic accounts




- Accuracy and timeliness of account reporting

Qualifications & Skills
- Bachelor’s degree in Business Administration, Commerce, Marketing, Management, or a related field.
- Prior experience in Account Management, Key Account Management, Client Success, Sales, or Business Development.
- Solid client relationship and stakeholder management skills.
- Demonstrated commercial understanding with experience in upselling, cross-selling, renewals, or account growth.
- Strong coordination skills across sales, operations, logistics, finance, and other cross-functional teams.
- Ability to analyze account performance, KPIs, revenue, and margin data.
- Strong communication, presentation, negotiation, and problem-solving abilities.
- Comfortable working with CRM platforms, Excel/Google Sheets, dashboards, and digital business tools.
- Experience in FMCG, retail, e-commerce, distribution, supply chain, or B2B commerce will be an advantage.
- Ability to work independently, take ownership, and operate effectively in a fast-paced environment.
- Strong commercial mindset with a customer-first approach.

What We’re Looking ForWe are looking for someone who:
- Thinks like an account owner, not just a relationship manager.
- Can turn client relationships into measurable business growth.
- Uses data to understand account performance and make decisions.
- Is proactive in identifying problems and opportunities.
- Can communicate effectively with both operational teams and senior client stakeholders.
- Thrives in an entrepreneurial, fast-moving environment.
- Takes ownership from client requirement → internal execution → measurable outcome.

Why Join Be Verse Technologies?At Be Verse, you will work at the intersection of FMCG, digital commerce, technology, data, and global trade. You will have the opportunity to work directly with business leaders, enterprise clients, and cross-functional teams while gaining exposure to the complete commerce value chain.

This is an opportunity for someone who wants to build high-impact client relationships while directly contributing to revenue, operational excellence, and business growth.

Work Location: Chennai

Work Mode: Hybrid

Employment Type: Full-Time

📌 Account Manager (Chennai)
🏢 Be Verse Technologies
📍 Chennai