Key Responsibilities

- Define, roll out, and oversee delivery strategy and operating model across the entire program scope in partnership with the client and account leadership
- Define and implement key performance indicators (KPIs) and metrics in partnership with client and account leadership
- Drive accountability for people and performance management, organizational and process compliance, and change management success

Qualifications:

- 15+ years in IT or Applications Development, preferably with relevant experience within consulting, managed services, or professional services
- 8+ years of experience with managing scalable operations at large, complex organizations, preferably within the hi-tech sector
- Track record of leading organizations through growth and strategic transformation
- Experience managing on-site and offshore teams to deliver IT services 24x7




- Experience uncovering insights that will help drive quality and speed to impact
- Experience implementing automation and AI to support scale and improve outcomes
- Experience with P&L; ownership
- Experience leading organizations of at least 250 employees
- Expertise within ITSM, SDLC, and product management best practices
- Software engineering or technology consulting background preferred
- Executive-level communication skillset and presence
- Robust understanding of data analytics and being able to use data to recognize trends or improvement opportunities
- The ability to characterize the work the team is delivering, the value they are providing, and the challenges they are facing in data (i.e., metrics)

📌 Account Delivery Manager (New Delhi)
🏢 atsMantra
📍 New Delhi