DESIGNATION Area Business Head – Phone Sales JOB RESPONSIBILITIES • To manage the day-to-day planning, operations & problem solving of the team of agents to meet with the required service level components, standards & sales target.

- To manage & motivate the sales & quality performance of the team.
- To ensure that the agents are delivering their individual target.
- To establish connect with Distribution Points (Branches) & make the Branch staff engaged in distribution of IndiaFirst Policies.
- Managing the team, adherence to schedule, ownership & problem resolution Call monitoring, coaching & feedback sessions. Responsibility for delivery of the defined customer experience in every call.
- Recommendation for products & process development based on the customer's feedback.




- Compiling reports on teams performance & customer feedback Work closely with the agents to improve the productivity & understand agents problems & weakness & resolve the same.
- Responsible for all HR related issues affecting team members.
- Database analysis & effective distribution • Responsible for creation of spot contests KEY PERFORMANCE INDICATORS QUALITATIVE • Effective closure of the calls by utilising the allocated resources • Achieving/Exceeding predetermined company targets and KPI's • Managing Processes within the defined TAT's Internal QUANTITATIVE • Achieving the targeted Quality Score.
- Achieving the targeted conversion ratio.
- Demonstrate robust leadership skills • Maintaining a robust MIS

📌 ABH - Phone Sales (Kolkata)
🏢 Skywings Advisors
📍 Kolkata