Job Description
Greetings for the Day
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nWe are looking for a Team Lead for one of our esteemed clients in pune having experience customer support,customer service,International BPO,Team Management,Team Lead.
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nExperience : 6+Years
nCTC:- Upto 9 LPA
nJob Type : Permanent
nJob Location : Pune
nWork Mode : Onsite
nShifts : US shift
nWeek Offs : 5 Days working, 2Days off
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nKey Responsibilities
nRole Overview
nWe are looking for an experienced Team Leader – Operations to manage team performance, customer experience, and advisor development in an international voice process. The role involves driving operational KPIs, team engagement, and service excellence while ensuring smooth day-to-day operations.
nKey Responsibilities
nManage team performance, productivity, and customer experience in real time.
nMonitor operational metrics such as service levels, adherence, quality, and efficiency.
nConduct regular coaching, feedback sessions, and performance reviews for advisors.




nHandle customer escalations, callbacks, and complaint resolution effectively.
nDrive customer satisfaction through first-call resolution and process adherence.
nAnalyze reports, identify trends/root causes, and implement improvement plans.
nEnsure team engagement, employee development, and positive work culture.
nCoordinate with internal teams for process improvements and compliance adherence.
nRequired Skills & Competencies
nStrong people management and coaching skills
nGood analytical and reporting skills (Excel knowledge preferred)
nExcellent communication and conflict management abilities
nCustomer-centric approach with solid escalation handling experience
nAbility to manage operational KPIs and team deliverables effectively
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nWe are looking for candidates who can join us within a month.
nThank & Regards,

📌 Team Lead (Pune)
🏢 Right Move
📍 Pune