Location: PAN INDIA

Experience: 1–3 Years

About The Role

We are seeking a Remote Desktop Support Engineer to provide technical support to business clients through telephone, email, chat, and remote support channels. The role focuses on diagnosing and resolving hardware, software, network, and user-access issues while ensuring incidents and service requests are properly tracked and resolved. The position requires robust communication, problem-solving, coordination, and a willingness to work in 24x7 operations.

Job Description

The engineer will provide Level 1 and Level 2 remote desktop support, troubleshoot client hardware, software, and basic network connectivity issues, and deliver timely technical resolutions. The role involves interacting directly with users, identifying and prioritizing problems, researching issues, and following incidents through to closure.

The position requires effective use of an Incident Management System to document problems, work requests, resolutions, and workarounds.



The engineer will also route complex issues to appropriate third- and fourth-level support teams and coordinate with internal support groups until resolution.

The role includes user account management, support for PC-based software applications, participation in training and departmental development, and preparation or delivery of basic user training when required.

Key Responsibilities

Provide Level 1 and Level 2 remote desktop support through phone, email, chat, and remote channels.
Diagnose and resolve hardware, software, network, and basic connectivity issues.
Log, document, and manage incidents and service requests using the Incident Management System.
Assign incidents and work orders to appropriate support teams and follow up through closure.
Escalate complex technical issues to third- and fourth-level support specialists.
Perform user account management and support PC-based software applications.
Identify, evaluate, and prioritize customer problems and compla

📌 Contractor – Remote Desktop Support Engineer (Coimbatore)
🏢 Vivantify Technology Solutions India
📍 Coimbatore