Position Purpose

Job Summary and Responsibilities

To support the design and implementation of organization design and operating model improvements across Acentra Health by helping define future-state roles, responsibilities, decision rights, service boundaries, and governance structures. This role supports Acentra Health’s transformation into a true global delivery organization by enabling shared services, agile ways of working, and best-practice operating models that improve clarity, scalability, and execution.

Key Responsibilities/ Accountabilities

Organization Design & Operating Model Support (35%)

Conduct current-state assessments across functions, teams, service lines, and shared service areas.
Map capabilities, roles, responsibilities, decision rights, governance forums, and cross-functional handoffs.
Support future-state operating model design, including shared services, global delivery, and support structures.
Document org structures, RACI matrices, service catalogues, role profiles, and transition plans.

Transformation Analysis & Facilitation (25%)





Analyze business and operating pain points, duplication, bottlenecks, and gaps across teams and functions.
Facilitate workshops and working sessions to gather inputs, validate assumptions, and build alignment.
Support leadership with explicit options, trade-offs, and practical recommendations for organizational improvement.
Translate business objectives into structured workplans, actions, and operating model artifacts.

Stakeholder Engagement & Change Support (20%)

Partner with leaders across business, technology, product, program, HR, finance, and operations.
Prepare clear presentations, summaries, and decision support materials for leadership reviews.
Support adoption planning, communication needs, and readiness activities for operating model changes.
Assist with issue resolution and action tracking across cross-functional stakeholders.

Metrics, Documentation & Governance (10%)

Maintain tracking logs, me

📌 Senior Consultant (Chennai)
🏢 Acentra Health
📍 Chennai