QA Engineer - AI Solutions
About the role
DoubleTick.io, an award-winning conversational CX stack, is looking for a QA Engineer - AI Solutions to own and scale our paid acquisition and demand-generation engine.
This role is ideal for someone who combines robust performance marketing expertise with a sharp understanding of B2B SaaS funnels and can translate marketing investments into qualified leads, pipeline, and revenue.

What You'll Do
AI Deployment Validation
Build and maintain AI test suites for AI voice and chat deployments across WhatsApp, PSTN, and SIP channels.
Validate prompt behaviour, intent classification accuracy, fallback handling, and response quality across defined user journeys.
Test end-to-end integration flows — from user input through LLM processing to API callbacks and CRM/backend updates.
Identify and document edge cases in conversational logic that neither the product team nor client strategy teams typically surface.

Test Infrastructure & Documentation
Define and maintain a standardised playbook of test cases for recurring deployment patterns (sales bots,



support agents, lead qualification flows, etc.).
Author VRDs (Validation & Requirement Documents) in collaboration with Solution Engineers — documents that translate client requirements intIsDSo testable acceptance criteria.
Ensure VRDs are implementation-ready and serve as the source of truth for Go-live sign-off across delivery projects.
Maintain test logs, failure reports, and regression records per deployment.

Cross Functional Delivery Ownership
Be present across the full delivery lifecycle — from solutioning review to UAT to post-deployment monitoring.
Raise quality flags proactively during project scoping, not just at the testing stage.
Act as the quality gate before any AI solution goes live with an enterprise client.

What we are looking for
Must Have
1–5 years of experience in QA, with at least some exposure to API testing or conversational/AI product testing.
Ability to think in u

📌 QA Engineer – AI Solutions (Mumbai)
🏢 DoubleTick
📍 Mumbai