About Visy:
Visy is a family-owned Australian business and a global pioneer in sustainable packaging, recycling and logistics. They operate across 150 sites globally, including operations in Asia, Europe, and the USA, supported by a dedicated workforce of over 7,000 employees. It is Australia and Recent Zealand’s largest manufacturer of food and beverage packaging, made from household recycling. As Australia’s largest recycler, it processes 40% of Australian households recycling. Visy also supports customers with logistics, packaging supplies, point of sale displays and more. At Visy India, their technology hub in Hyderabad, they are expanding their technical capabilities to support their global business.
Position Summary:
The Billing and Payments Enquiries Administrator supports the Recycling business by processing vendor invoices, resolving billing and payment enquiries, and maintaining accurate financial records.
The role works closely with internal teams, vendors and customers to investigate and resolve discrepancies, support timely payments, and improve business processes.
This position contributes to accurate financial outcomes and a positive stakeholder experience.
Key Responsibilities:
Accounts Payable:
Process inbound freight invoices in SAP.
Validate charges against approved pricing and supporting documentation.
Respond to vendor enquiries and payment queries.
Investigate invoice discrepancies and work with stakeholders to resolve them.
Prepare debit and credit adjustments where required.
Monitor invoice automation tools and escalate issues.
Customer Billing and Payment Enquiries:
Respond to customer billing enquiries and disputes by email.
Investigate Container Deposit Scheme (CDS) payment enquiries and discrepancies.
Process customer credits and billing adjustments.
Review vendor RCTI enquiries.
Review and approve debit notes and adjustments.
Liaise with internal stakeholders to resolve issues.
Process Improvement and Reporting:
Identify opportunities t