WHO WE ARE:
Seco is a global metal cutting and machining solutions provider with a strong heritage in innovation, precision tools, and lasting partnerships. With sustainability at the heart of how we work, we help manufacturers solve complex challenges and shape the future of manufacturing through collaboration, technology, and customer-focused solutions.
Job Profile: Senior Customer Support Executive
Join our Global Internal Support Team
We are looking for an experienced customer service qualified to support frontline sales teams and customers around the world. In this role, you will help resolve complex order, delivery, return and case-management matters while working with colleagues across countries and functions.
Job Summary:
As a Senior Customer Support Executive, you will provide second-line support to frontline sales teams, internal stakeholders and customers globally. You will be a key point of contact for order escalations, claims, sales returns, deliveries and export-market enquiries. Using ERP, CRM and case-management tools, you will investigate issues, coordinate solutions,



keep stakeholders informed and help ensure accurate, compliant and timely service.
This is a global role and needs to work in shifts.
Key responsibilities:
Global sales and customer support
• Act as a global point of contact for escalated order, claim-return and sales-return enquiries.
• Provide second-line support through case-management solutions and the internal knowledge base, connecting with customers in line with agreed service levels when required.
• Communicate findings, solutions and next steps clearly, and follow up on open cases through resolution.
Order, delivery and returns management
• Process and maintain orders in ERP M3, including amendments, error correction, cancellations and system-error handling.
• Coordinate deliveries, expedites and administration with shipping providers, helping ensure that commitments are met.
• Process approved claim and sales returns in E

📌 Senior Customer Support Executive (Pune)
🏢 Seco Tools
📍 Pune