About the Company
We are looking for our Client in Delhi / NCR.
Level - VP

Required Skills
Strong experience in Delivery, Operations & Transformation in the Insurance domain.

Responsibilities
· Will be responsible for managing the overall operations for one or more accounts
Drive the transformation and value generation agenda across assigned accounts.
· Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts.
· Should be able to steer growth conversations with the clients, create POV’s to be taken to the clients.
· Drive in achieving & exceeding all Internal and Customer key metrics
· Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
· Develop staff by assessing Leadership competencies and promote training and career planning; coaches' employees for career development. Provides input into hiring decisions.
· Monitor performance of the cluster according to established standards.



Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.

Preferred Qualifications/ Skills
· Life and Annuity Insurance knowledge and ability to understand and interpret problem in insurance processes (preferably Life/ Retirement Services)
Deep Domain understanding of Life , Annuity & Employee Benefits (Group Insurance),
Responsible for Managing multiple accounts (US & Australia) with spans of 1,300–1,400 employees and P&L; of $50M+ per annum, overseeing end-to-end delivery and operations
Proven experience executing client transformation programs, with a robust understanding of enterprise technology landscapes and architectures, including GenAI and Agentic AI solutions.
· Well versed with MS Excel, MS Word, MS PowerPoint
· Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause
· Collaborative approa

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