Role Overview
We are looking for a Business Analyst with strong application and production support/Testing experience in finance domain to manage day-to-day functional support for business-critical applications. The role will primarily focus on incident management, user support, change requests, Testing and coordination with vendor teams.

Key Responsibilities
Application & Production Support – Primary
Provide L1/L2 functional application support to business users.
Monitor application issues and ensure timely resolution within defined SLA/KPI.
Analyze incidents, service requests, and application-related queries.
Understand business processes and investigate functional issues reported by users.
Reproduce production issues in UAT/QA environments and work with technical teams to identify the root cause.
Business Analysis Responsibilities
Understand business requirements and translate them into functional requirements.
Analyze change requests and enhancement requirements.
Conduct impact and dependency analysis before implementing changes.
Prepare BRD/FRD, user stories,



functional specifications, process flows, and acceptance criteria.
Testing Responsibilities
Prepare functional test scenarios and test cases for fixes and enhancements.
Perform functional, regression, smoke, integration, and UAT testing.
Validate production fixes before closure of incidents.
Coordinate with QA and business users during SIT/UAT.
Change & Release Management
Analyze business and application impact of proposed changes.
Support change-request preparation and implementation planning.
Participate in release planning and deployment activities.
Perform pre- and post-deployment validation.
Coordinate business-user validation after releases.
Ensure support teams have appropriate release notes and documentation.
Monitor applications after production deployments and report any issues.
Required Skills
Robust experience in Application/Production Support finance domain.
Good understanding of business pro

📌 Business Analyst IT (Mumbai)
🏢 Hiranandani Financial Services
📍 Mumbai