Key Responsibilities:
Customer KPI Ownership – Own and drive the product's performance against agreed customer KPIs across the region; proactively identify and resolve gaps in value delivery.
Commercial Growth (Upsell) – Identify upsell and cross-sell opportunities within existing accounts; work with account teams to convert them into scoped engagements.
New Deal Pursuit Support – Support pre-sales and new deal pursuits with solutioning input, product fitment assessments, roadmap alignment, and client-facing presentations/demos.
Product Standardization – Maintain adherence to standard product configuration; actively identify, challenge, and carve out non-core/custom development requests, steering customers toward standard fitment wherever possible.
Team Leadership & Deployment – Manage a small team of senior consultants; plan and deploy them effectively on short, focused engagements such as business effectiveness reviews, success workshops, and standard product fitment exercises.
AI-Enabled Delivery – Apply AI tools and practices to accelerate time-to-value (TTV)



across customer support activities, including implementations, upgrades, and current CR (change request) development.
Lead client site engagements on fit-and-gap analysis, roadmap discussions, and implementation planning.
Own and drive the full lifecycle of product implementation — customer fit-and-gap workshops, product configuration, rollout, and go-live hand-holding for large/mission-critical applications.
Lead business process flow analysis and operational procedure design relevant to the business domain.
Review test cases, support UAT phases, conduct Train-the-Trainer sessions, and support end-user training.
Act as product expert in customer engagements, bringing strong domain and process knowledge to influence customer business processes.
Coordinate effectively across multiple stakeholder groups — project management, testing, base product, customer IT, customer vendors, and customer business teams.

Requi

📌 Senior Product Consultant – Air Cargo (India)
🏢 IBS Software
📍 India