Role: Director Business Excellence
Location: AMR Tech Park - Bangalore
Relevant Experience: 20+Years
Reports to: VP – Business Excellence
Work Mode: WFO / Hybrid
Industry: BPM/BPO US Healthcare
Mandatory Skills required: TQM & BPO/BPM US Healthcare Global Payer Back Office Operations

Job Summary
The Director – Business Excellence will lead enterprise-wide Business Excellence, Quality, Transformation, and Operational Excellence across global US Healthcare Payer back-office operations. This role will drive quality, productivity, cost optimization, process transformation, automation, governance, and client value across multiple payer accounts and delivery locations, with a clear focus on noiseless operations and measurable business outcomes. US Healthcare Payer experience, BPO/BPM experience, and Lean Six Sigma Master Black Belt certification are mandatory.
Key Responsibilities
Business Excellence & Transformation
Define and execute the Business Excellence strategy across global payer operations.
Lead large-scale process transformation, standardization, automation,



and digital initiatives.
Deliver measurable improvements in quality, productivity, TAT, cost, SLA, and customer experience.
Build and govern a strategic continuous improvement and transformation roadmap.
Lean Six Sigma & Master Black Belt Leadership
Serve as the Lean Six Sigma Master Black Belt authority for Business Excellence.
Lead enterprise-level DMAIC, Kaizen, Value Stream Mapping, process optimization, and CI programs.
Build and mentor Black Belts, Green Belts, and Business Excellence teams.
Establish a solid Lean Six Sigma culture, governance, certification, and benefits-realization framework.
Quality & Operational Excellence
Own the Quality Management framework across payer operations.
Establish governance, KPIs, controls, audit mechanisms, and performance standards.
Drive defect prevention, root-cause analysis, process controls, and sustained quality improvement.
Ensure consistent, compliant, and

📌 Director Business Excellence (Bengaluru)
🏢 Sagility
📍 Bengaluru