Careers
Check out how you can participate in our journey to create a world with safe digital experiences.
Incognia is the innovator in location identity solutions that deliver cutting-edge user verification and account security across the digital journey. Leveraging over a decade of expertise in location technology, Incognia's novel approach provides frictionless experiences using device intelligence and the most accurate location data available. Incognia enables customizable risk analysis and actionable insights from day one that empower consumer businesses to prevent fraud, protect users and build customer trust.
The team:
The Customer Success team is a multidisciplinary team, we work on the border between the technical (fraud and technology) and business (relationship, processes, upsell) worlds. We play a central role in the operation, helping to coordinate internal teams in order to resolve all customer-related issues. Therefore, we also exercise an internal leadership role, which requires maturity and negotiation skills. Finally,



we have a very strong partnership with the sales team and the team responsible for integrations to ensure customer success at all stages of the process.
The opportunity:
The role of a Fraud Prevention Consultant is to ensure that the customer is getting the most value possible from our solution, ensuring that the client is achieving/exceeding expected results. We monitor usage metrics, suggest and coordinate the implementation of improvements, resolve technical issues and support the commercial team in upsell/cross sell opportunities.
Day-to-day responsibilities:
Engage customers in strategy meetings to derive maximum value from their partnership with Incognia;
Build and foster relationships with key decision makers and stakeholders across multiple customers.
Manage a portfolio of Incognia accounts to combat diverse fraud types;
Monitor usage and performance metrics;
Propose improvements in customer processes, based on our solutions;
Mo

📌 Customer Success Manager (India)
🏢 Incognia
📍 India