Responsibilities
Establish team goals, priorities, and delivery roadmaps aligned with business objectives
Lead, mentor, and develop a multidisciplinary team, driving high performance, capability growth, and effective resource utilization
Apply Agile principles and actively participate in Agile ceremonies
Own end-to-end delivery of automation initiatives from requirements and design through deployment and value realization
Lead the design and implementation of automation solutions to improve operational efficiency and service reliability
Apply broad technical expertise to mentor and guide teams in developing scalable and effective automation capabilities
Drive continuous improvement across ITSM platforms and workflows to enhance performance, reduce inefficiencies, and improve resolution outcome
Design scalable, reusable automation frameworks; establish and enforce development standards and governance to ensure security, reuse, and maintainability
Project Management including planning of deliverables, resource planning, costing/estimation, risk management,
change request management, project status and reporting.
Analyze complex operational problems and translate them into innovative automation solutions; apply root-cause analysis and design thinking to solve problems cost-effectively
Practice and coach the team on problem-solving approaches, code quality standards, and architectural principles; develop strong technical opinions to guide design decisions
Engage with clients and stakeholders to understand operational challenges; facilitate discovery sessions to identify automation opportunities and build implementation roadmaps
Ensure seamless collaboration with application teams, engineering, DevOps, and business stakeholders to align priorities and remove blockers
Present automation outcomes, business perks, and ROI to leadership and clients; maintain transparency through regular status updates, dependencies, risks, and issues
Perform data analysis to identify repe
📌 Automation Manager (India)
🏢 Ensono
📍 India