Who we are
Founded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India's first and largest holistic emotional wellness organisations. We help corporations, colleges and government organisations build resilient communities.

We are enabling leading corporates including, CK Birla Group, UpGrad, and educational institutions like IIT Madras, IIT Delhi, and IIM Bangalore to name a few. We believe in using a three-pronged approach for building a holistic emotional wellness program - Awareness, Training, and Individual Counseling.
We work with them through awareness modules, self-help tools, 1on1 counseling intervention, and organisation-level diagnostic and reporting.

Our offerings include Product Led Engagement, Assessments, 24x7 Instant Connect With Qualified Therapists, Leadership Programs, Manager Training and much more. We have partnered with 500+ clients including Corporates, Educational Institutions, and Government organisations counseling over 20 lakh Indians to date.

To learn more about us please visit www.yourdost.com

About the job




We are looking for an analytical, structured, and technology-driven CX Lead to improve the quality and efficiency of our end-to-end service delivery. This is a cross-functional role working closely with Operations, Customer Support, Expert Teams, Clinical, Product, Technology, and Customer Success. The person will own key areas such as counselling adherence, expert supply and utilisation, customer and expert support, service quality, operational dashboards, process improvement, and automation.

What You Will Do
Monitor and improve counselling adherence, cancellations, no-shows, delays, and service failures- identify patterns, investigate root causes, and drive corrective actions.
Own expert availability, utilisation, demand-supply balance, and capacity planning- ensure clients always have access to the right experts at the right time.
Strengthen customer and expert support processes escalation management, resolution

📌 Service Quality (Bengaluru)
🏢 YourDOST
📍 Bengaluru