Description
Position Summary
The NOC Engineer is part of a newly established Network Operations Center that moves IT operations from a reactive support model toward proactive, centralized monitoring across our US and India workplace. The role spans the full operational picture — platform and service health, business applications, data ingestion and integration jobs, and security alerting — not infrastructure alone.
This is not a help desk role that waits for tickets. The NOC Engineer detects issues through monitoring and alerts, assesses business impact, performs Tier 1 triage and resolution, escalates the rest to the appropriate engineering, application, data, or security teams, and retains ownership until service is restored. Desktop and end-user support is carried in parallel with these duties on the same shift.
The NOC is the operational front door. It does not replace specialized engineering teams: infrastructure, network, cloud, security, application, and data teams retain ownership of advanced engineering work and permanent corrective actions.

Key Responsibilities




Monitoring and Alert Response
• Monitor platform, service-health, and application dashboards throughout the shift; validate every alert and classify it by severity and business impact before acting.
• Respond to alerts covering availability, performance, CPU, memory, disk, connectivity, service health, and application errors.
• Write and modify log queries (KQL) to investigate incidents and surface operational trends; tune alert thresholds and routing rules to reduce noise and false positives.
• Monitor connectivity and latency between sites, VPN paths, and cloud services; monitor virtual desktop session health and user experience.
• Monitor backups, endpoint health, patching, device compliance, and scheduled operational jobs; perform documented daily health checks for anything not yet covered by automated monitoring.
• Create and maintain the service-health dashboards and workbooks the team work

📌 NOC -Network Operations Center -IT (Hyderabad)
🏢 Nimble Solutions
📍 Hyderabad