Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Essential Job Functions and Accountabilities:
Advanced Degree (MBA preferred in Operations/Supply Chain) or
Bachelor’s degree with 5 to 7 years of experience in Order Management, Customer Service, Demand Planning, Supply Planning and Procurement
Order Management and Customer Service:
Support and execute overall process of customer service & related interfaces with customers including quote processing and order processing, understand customer requirement & expectations and drive fulfilment.
Ensure timely Order Booking in SAP based on customer orders getting registered through various sources like, Web Portal, ESKER and Manual PO’s
Ensure the ‘customer PO to Order Booking’ SLA is met
Proactively communicate order status, shipment milestones, and any risks, providing solutions before issues impact the customer.
Ensure error-free documentation and timely shipment execution to create a hassle-free customer experience.
Exercise necessary controls w.r.t. backorder hygiene, order completeness,



customer promise date, pricing / taxation / related checks etc. Validate/ plug inputs and resolve discrepancies (internal/ external stakeholders) and 100% adherence to Audit related Order Management guidelines
CAS: CAS (Customer Allegiance Score): Consistently monitoring and achieving CAS Score on monthly basis and devising plans to improve target scores with Projects and actions.
Demand Planning:
Generate monthly and quarterly forecast post discussion with commercial team on consensus forecasting numbers.
Responsible to define MTS and MTO product classification to achieve right inventory as per the AOP
Responsible to drive SIOP process which includes sales, factory, and product management team to align entire demand and supply and generate the consensus forecast.
Responsible for close coordination with other procurement planners in terms of sharing the forecast and issue resolution.
Responsible for devel

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