About the Role
Lumilens Inc. is seeking an experienced IT Specialist for our Bangalore office to deliver high-quality end-user support for Windows and macOS environments, while also contributing to basic network operations and Microsoft Azure / M365 administration. The ideal candidate balances strong hands-on desktop support skills with foundational cloud and network competencies and communicates effectively with both technical and non-technical stakeholders.
Key Responsibilities
End-User Support
Provide L1/L2 desktop support for Windows 10/11 and macOS across the Singapore office
Laptop provisioning, imaging, configuration & lifecycle management (Windows & Mac)
Troubleshoot hardware, software, peripherals, printers & AV equipment
Manage software installations, patch management & OS updates
Support onboarding & offboarding — device setup, account creation & asset handover
Maintain IT asset inventory and track hardware/software licenses
Network & Connectivity
Manage basic LAN/Wi-Fi connectivity troubleshooting for end users




Support VPN client configuration and remote access for Singapore staff
Coordinate with regional Network Engineer for escalations and site-level changes
Assist in cable patching, switch port configuration & Wi-Fi AP management
Cloud & M365 Administration
Manage M365 user accounts, licenses & groups via Microsoft Entra ID (Azure AD)
Support Teams, SharePoint, OneDrive, and Exchange Online for Singapore users
Assist in Intune/Endpoint Manager device enrolment & compliance policy enforcement
Handle Azure AD user provisioning, password resets & MFA troubleshooting
Technical Requirements
End-User & Desktop
Robust troubleshooting (Group Policy, registry, event logs)
System Preferences, MDM enrolment, iCloud & keychain management (macOS)
Laptop repair, RAM/SSD replacement, peripheral setup
Experience with ITSM/Ticketing tools (ServiceNow, Freshdesk, Jira Service Desk, or equivalent)
Imaging & deployment (SCCM, Intune, Autopilot, MDT)
Antivirus/EDR (CrowdS

📌 IT Specialist (Bengaluru)
🏢 Lumilens
📍 Bengaluru