Job Description:
Required Qualifications & Shift:
Shift timings: 5 PM - 2 AM or 6 PM to 3 AM (Night Shift)
Bachelor’s degree in information technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
Seven or more years of hands-on experience administering Microsoft 365 messaging and collaboration services in a large enterprise setting, preferably supporting approximately 15,000 to 20,000 or more users.
Hands-on experience administering Exchange Online and Exchange Server, with the on-premises Exchange footprint focused on SMTP relay and related hybrid dependencies rather than on-premises mailboxes or Database Availability Groups.
Advanced troubleshooting experience with Outlook desktop, OWA, mail flow, message trace, transport rules, connectors, shared and resource mailboxes, distribution groups, permissions, Autodiscover, mobile access, and email authentication technologies such as SPF, DKIM, and DMARC.
Hands-on experience administering an enterprise email security gateway, preferably Proofpoint.



Experience with other common enterprise platforms, such as Mimecast or Microsoft Defender for Office 365, will also be considered.
Hands-on experience supporting Microsoft Teams, excluding Teams Phone, SharePoint Online, OneDrive, and Microsoft 365 Apps for enterprise.
Working knowledge of Active Directory and its relationship with Exchange Server and Microsoft Entra ID synchronization.
Experience working within formal IT service management processes, including incident, request, problem, change, knowledge, and service-level management.
Need to work during US business hours.
Preferred Qualifications
Experience working for a regulated company and supporting Microsoft 365 at large-enterprise scale.
Experience using ServiceNow for core IT service management processes.
PowerShell and Microsoft Graph experience supporting automation, reporting, and administration.
Working knowledge of Microsoft Entra ID, Microsoft Purview, and Microso

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