The Lead, Infrastructure & Security, is responsible for managing and supporting the company’s global IT infrastructure and security operations in alignment with organizational objectives. This role is essential in ensuring technology systems are maintained and improved to meet operational requirements. The Manager is expected to follow the strategic direction and leadership established by their supervisor and company leadership. The position is responsible for implementing best practices, maintaining accountability, and actively managing risks to business continuity and data protection. The Manager translates technical requirements into practical solutions and communicates effectively across departments, while ensuring all initiatives remain consistent with guidance and priorities set by executive leadership.

Requirements:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.





Lead and manage enterprise IT infrastructure operations and strategy
Design and maintain scalable, high-availability infrastructure environments
Manage Nutanix (HCI, virtualization, storage) infrastructure
Administer Active Directory (AD), DNS, DHCP services
Oversee Microsoft 365 (Exchange, Teams, SharePoint)
Manage Entra ID, MFA, SSO, and Conditional Access
Implement Intune for endpoint and device management
Configure Group Policy Objects (GPO)
Manage file servers, storage systems, and access controls
Implement Rubrik backup and disaster recovery solutions
Drive patch management and vulnerability remediation
Lead service desk team and handle escalations
Ensure ITIL-based service management processes
Maintain infrastructure documentation and SOPs
Mentor infrastructure and service desk teams

Qualifications / Skills :

Formal Education & Certification
Bachelor's degree Computer Scie

📌 IT Support Services Lead (Bengaluru)
🏢 Universal Electronics
📍 Bengaluru