Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace current opportunities, thrive, and make a real difference.What you’ll do

Monitor customer networks and network elements continually, in line with defined service-level agreements.
Identify and validate alarms, carry out an initial diagnosis and classify faults according to service requirements.
Notify customers and internal stakeholders about faults and their potential network impact.
Create accurate trouble tickets and route them to the appropriate fault-resolution or investigation teams.
Collaborate with technical teams, incident management teams, service desks,



first-line support teams and key IT contacts.
Communicate faults accurately to customers within the required notification timelines.
Help maintain high service availability by supporting timely fault identification and escalation.
Contribute practical ideas for improving network-monitoring processes and service quality.
Prioritise monitoring and communication activities effectively during high-pressure operational situations.
Who you are

You have foundational knowledge of networking concepts, including the OSI model, TCP/IP, basic routing and switching.
Exposure to Cisco networking is preferable.
You can use common desktop applications, including Windows operating systems, internet browsers, office software and email applications.
You have an engineering qualification; an engineering diploma is acceptable.
A CCNA certification or postgraduate qualification in advanced networking is desirable.

📌 Network Monitoring Engineer (Pune)
🏢 Vodafone
📍 Pune