Communications & Training Lead

Purpose of Role:

To lead the communications, training and enablement capability across global transformation programmes, ensuring stakeholders are informed, equipped and confident to adopt new systems, processes and ways of working. The role owns the end-to-end communications narrative, training strategy, learning content standards, LMS framework and training delivery approach across multiple markets.

Scope:

Global coverage with focus on APAC markets. No direct reports initially; leads communications and training delivery through a hub-and-spoke model, working with market teams, change champions, super users, delivery teams, programme leadership, communications partners and learning specialists. Accountable for building reusable communications, training and LMS assets that can be scaled across future deployments.

Key Responsibilities:

• Own the communications and training strategy for transformation programmes, including stakeholder messaging, training approach, learning pathways, delivery cadence, reinforcement and measurement.
• Create, draft,



tailor, align and cascade internal and external communications including programme updates, leadership updates, FAQs, market communications, intranet content, change announcements and client-facing content.
• Develop the core programme narrative and ensure all messages are explicit, consistent, audience-appropriate and aligned with business outcomes, market context and leadership direction.
• Design the end-to-end training and enablement plan, including curriculum, learner groups, role-based learning paths, training calendar, delivery channels, train-the-trainer approach and reinforcement activities.
• Lead the creation and quality review of training and enablement materials including SOPs, user guides, quick reference guides, process walkthroughs, slide decks, videos, knowledge articles and eLearning modules.
• Build, structure and govern LMS learning content, including course catalogues, l

📌 Communications & Training Lead (Mumbai)
🏢 VISTRA
📍 Mumbai