Key Areas of Responsibility
1. CRM Ownership & Product Management
Own and govern Microsoft Dynamics 365 Sales and Customer Engagement (CE) as the single source of truth for commercial teams.
Gather business requirements and translate them into CRM enhancements, user stories, and feature improvements.
Prioritize development initiatives based on business objectives and user feedback.
Drive continuous improvement of CRM processes, workflows, and integrations across business systems.
2. Stakeholder Management
Partner with Sales, Marketing, Client Success, Leadership, and Operations teams.
Act as the primary business stakeholder for CRM-related initiatives.
Align cross-functional teams and manage expectations throughout project lifecycles.
3. User Adoption & Process Optimization
Increase CRM adoption and utilization across commercial teams.
Develop training materials, user guides, and best-practice frameworks.
Lead change management activities for system enhancements and new feature rollouts.
Optimize lead management, prospect management, account management,



and client engagement processes.
Ensure data quality, reporting consistency, and alignment with business operations.
4. Dashboarding, MIS & Business Insights
Define and track commercial KPIs with leadership teams.
Enhance pipeline reporting, sales forecasting, account intelligence, and activity tracking.
Build executive dashboards and recurring MIS reports.
Establish data quality controls and exception reporting.
Convert business and leadership requirements into actionable analytics and reporting views for sales reviews, campaign tracking, forecasting, and board-level reporting.
Ideal Candidate Profile
Experience with Microsoft Dynamics 365 Sales/CRM.
Strong stakeholder management and business partnering skills.
Expertise in CRM process design, sales operations, and change management.
Knowledge of reporting, dashboards, MIS, and commercial analytics.
Ability to bridge business requirements and technology solutions

📌 Senior Associate-Sales (Gurugram)
🏢 Oxane Partners
📍 Gurugram