Job Summary

The role requires the person to ensure Staff timely & accuracy whilst preparation of various Dashboard, KPI metrics & governance decks
Accountable to maintain constant vigil over checks and controls in specific areas including all the activities of the unit and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
Understand and implement goals and vision.
Maintain service level agreement metrics on turnaround and accuracy
Use metrics to drive decisions around service delivery improvements.
Identify opportunities for process improvements and remove process “bottle necks”.
Assess process health (through key metrics) & identify broken processes that requires redesign
Use customer/stakeholders feedback to continuously re- engineer processes
Liaise with other units within the Bank for operations related issues/updates/support required including those relating to Wealth Management Operations
Ensure prompt and early escalation of both existing and potential risk issues




Facilitates “meaningful” root cause analysis ( not just categorizing errors) and implements
corrective actions
Awareness and Respect of local regulations, group and business policies, business standard procedures and best practices
Comply with rules and regulations and country policies with respect to Wealth Management operations and ensure adequate controls measures are in place for regular monitoring of the same.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Support Operational and Call back related activities / issues/ errors by having oversight
Tracking and closure of A3 initiatives
Ensure audit readiness at any point of time. Audit – Liaising with the stakeholders to provide the details as sought by the auditors. Reviewing the submission and identify gaps if any before sharing with audit team, assist in drafting the response reviewing with management and incorporating changes as applica

📌 Assistant Manager (Mumbai)
🏢 Standard Chartered India
📍 Mumbai