Scope:
We are seeking an experienced ServiceNow Technical Lead with robust expertise in ITSM implementations, platform development, integrations, and AI-driven ServiceNow capabilities.
The ideal candidate will lead end-to-end ServiceNow initiatives, provide technical leadership, mentor team members, and collaborate with stakeholders to deliver scalable and business-aligned solutions.
What You'll do:
Lead end-to-end ServiceNow implementations, enhancements, and platform solutions with a strong focus on ITSM.
Design, develop, and support ServiceNow applications, workflows, and customizations following platform best practices.
Implement and maintain CMDB, Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), and HR Service Delivery (HRSD) solutions.
Develop and support integrations using REST APIs, SOAP Web Services, Integration Hub, and related technologies.
Utilize Postman, JSON/XML, API testing, troubleshooting, and validation techniques to ensure successful integration delivery.
Identify and implement AI-driven use cases utilizing Now Assist, AI Agents,



and Virtual Agent capabilities.
Configure and enhance Employee Center Portal, including user experience, content management, search optimization, and portal improvements.
Manage data integrations using Data Sources, Import Sets, and Transform Maps; develop reports and dashboards to support business needs.
Analyze business requirements and translate them into scalable technical solutions aligned with ServiceNow best practices.
Troubleshoot complex platform and integration issues, perform root cause analysis, and drive resolution.
Conduct code reviews, establish development standards, and ensure quality, maintainable, and upgrade-friendly solutions.
Mentor developers, conduct knowledge-sharing sessions, and support team capability development.
Collaborate with architects, product owners, business stakeholders, and cross-functional teams to deliver successful outcomes.
Stay current with ServiceNo

📌 Lead Software Engineer – ServiceNow (Hyderabad)
🏢 Blue Yonder
📍 Hyderabad