Job Title
Assistant Facility Manager - Soft Services
Job Description Summary
Job Description
Key Responsibilities
Operations Management
Supervise day-to-day housekeeping and soft service operations.
Ensure cleanliness and hygiene standards are maintained across all facility areas.
Monitor vendor performance and ensure compliance with service level agreements (SLAs).
Conduct routine inspections and audits of facilities and service areas.
Coordinate pest control, waste management, landscaping, and pantry services.
Team Management
Manage housekeeping staff and service providers.
Prepare duty rosters, shift schedules, and manpower planning.
Conduct staff briefings, training, and performance monitoring.
Ensure proper grooming, discipline, and attendance of service teams.
Quality & Compliance
Ensure compliance with health, safety, and environmental regulations.
Implement standard operating procedures (SOPs) for soft services.
Maintain records of inspections, audits, and corrective actions.
Support quality improvement initiatives and customer satisfaction programs.




Customer Service
Attend and resolve occupant/client complaints related to housekeeping and facility services.
Maintain high levels of customer satisfaction through proactive service delivery.
Coordinate with stakeholders to address service requirements and special events.
Inventory & Cost Control
Monitor consumption of housekeeping materials and pantry supplies.
Maintain inventory records and ensure optimal stock levels.
Assist in budgeting, procurement, and cost-control initiatives.
Verify vendor invoices and service completion reports.
Required Qualifications
Bachelor's degree in Hospitality, Hotel Management, Facilities Management, Business Administration, or related field.
2 to 5 years of experience in housekeeping, facility management, or soft services operations.
Experience in managing outsourced vendors and housekeeping teams preferred.
Key Skills
Housekeeping Operations Management
Vendor & Contract Manag

📌 Assistant Facility Manager (Kolkata)
🏢 Cushman & Wakefield
📍 Kolkata