Job Title:
Operations Manager
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectation
Role and Key Responsibilities
Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
Experience in Transaction monitoring, suspicious, Activity review, KYC/EDD/CDD and sanctions & PEP Screening with strong knowledge of AML regulations and financial Crime compliance and crime
Maximize revenue generation to reach long-term and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
Select, train, develop,



and manage performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
Create and maximize relationships with client partners
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
Create a positive work environment through employee engagement; resolve employee relation issues in a qualified and timely manner
Participate in cross functional meetings to review information received from operationa

📌 Operations Manager (Gurugram)
🏢 CNX
📍 Gurugram