Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
We are seeking a Director of UX Research to lead the Security and Risk Workflows research team, part of our 130+ UX Research & Insights (UXRI) Organization within our rapidly scaling global Experience Team (EX) of over 800 UX Professionals.



You will bring strategic leadership and execution excellence to translate user research into product strategies and influence how ServiceNow solves critical security and risk challenges.

As the most senior Research leader in India, you will also set the tone and culture for our research community by mentoring researchers, fostering psychological safety, and creating an environment where UX Researchers can do their best work and actively contribute to product strategy. Furthermore, you will represent the India research organization globally, collaborating with cross-regional teams to align on research priorities, share learnings, and contribute to company-wide research initiatives.
What You Get To Do In This Role
Own the research roadmap, making deliberate tradeoffs to concentrate the team’s effort on the highest-impact initiatives that move the product and business forward.
Build solid relationships with PM, Design, Research, and Engineers to translate findings into decisions by engaging with clear, evidence-based perspectives that drive alignment and me

📌 Director, UX Research (Hyderabad)
🏢 ServiceNow
📍 Hyderabad