The Customer Order Management Representative – Level II acts as the single point of contact for assigned customer accounts and manages the end-to-end customer order lifecycle. The role is responsible for ensuring accurate and timely order processing, effective resolution of customer inquiries and exceptions, and coordination with customers, distribution centers, manufacturing locations, and cross-functional teams to ensure orders are fulfilled and shipped within agreed timelines.
Key Responsibilities
Manage assigned customer accounts throughout the complete order lifecycle, including current customer setup, order entry and modification, order fulfilment, escalations, and, where applicable, logistics management.
Act as the primary point of contact for customers, parts distribution centers, manufacturing plants, and cross-functional teams to coordinate and fulfil customer orders.
Ensure customer orders are processed accurately and shipped within agreed deadlines and service-level requirements.




Provide accurate order-related documentation and maintain proactive and timely communication with customers throughout the order lifecycle.
Take ownership of complex customer inquiries and resolve them through detailed research and application of Cummins processes, systems, policies, and practices.
Provide timely and informative responses to customers in accordance with established Service Level Agreements (SLAs).
Identify and escalate complex issues to the appropriate level of customer support, ensuring complete and accurate documentation throughout the escalation process.
Maintain accurate records of internal and external customer interactions in the appropriate databases and systems.
Ensure customers comply with applicable export policies and that required export and shipping documentation is completed in accordance with relevant legislation and requirements.
Act as a liaison between customers and aftermarket and/or manufacturing locations to support resolution of quality-related

📌 Customer Order Management Representative (Pune)
🏢 Cummins
📍 Pune