Supervisor - Customer Care Center Bengaluru
Description -
Job Summary
• This role is responsible for supervising teams engaged in providing remote service, customer access, pre-sales, and post-sales activities related to business systems and application problems. The role oversees support-level employees, offering coaching and guidance to enhance skills and task proficiency. The role ensures operational excellence by monitoring performance metrics and addressing routine escalations while collaborating cross-functionally for effective project delivery and driving successful outcomes. The role also contributes to the development of functional strategies aligned with organizational goals.

Responsibilities
• Supervises the daily work activities of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers.
• Oversees and manages the day-to-day activities of support-level employees, ensuring compliance with policies and guidelines,



and prioritizing tasks to meet team objectives.
• Leads a team of non-exempt contributors, offering coaching and guidance to enhance task and skill proficiency.
• Offers services across standard, specialized, and complex systems, maintaining a primarily tactical role.
• Ensures operational excellence by closely monitoring key performance metrics, ensuring successful achievement of team objectives and contractual commitments.
• Addresses and monitors routine escalations, taking appropriate actions to resolve issues as needed.
• Partners with business to drive growth and ensure efficient and effective delivery on the functional commitments.
• Identifies, communicates, and manages potential gaps/areas of improvement in solution and business architecture.
• Assists in developing functional strategies that align with the organization's overall goals and objectives.
• Engages in cross-functional collaborations for efficient projec

📌 Supervisor - Customer Care Center Bengaluru
🏢 Hp
📍 Bengaluru