JOB TITLE

Associate Customer Service Rep

LOCATION(S)

Chennai

About Us

Revvity is a developer and provider of end-to-end solutions designed to help
scientists, researchers, and clinicians solve the world’s greatest health
challenges. We pair the enthusiasm of an industry disruptor with the experience
of a longtime leader. Our team of 11,000+ colleagues from around the globe are
vital to our success and the reason we’re able to push boundaries in pursuit of
better human health.

Find your future at Revvity

Job Description – Executive or Senior Executive – Customer Care

About us: Revvity is an international developer and provider of end-to-end
solutions designed to help scientists, researchers, and clinicians solve the
world’s greatest health challenges. We have deep experience in our field, having
been part of Revvity’s 85-year history, and are excited for our future as a
dedicated life sciences & diagnostics business. Our team of 11,000+ colleagues
from around the globe are vital to our success and the reason we’re able to push




boundaries in pursuit of better human health.

Site – India

Business Unit - Diagnostic Laboratory Operations

Purpose of the main job

Responsible for handling customer care activities – like queries, Feedback &
complaints

Main responsibilities

* Handling all incoming & outgoing calls with regard to customers queries on
samples, pickups, registrations, cancellation & sample collection materials.
* Responsible for handling Toll Free services
* Support customers with product information, TAT, and other related
communication
* Create MIS reports to support the management on service performance, Complain
register, query resolution matrix and timelines
* Analyze the pre analytical information for understand the customer trends,
pre-analytical errors etc.
* Evaluate customer support system and prepare action plans to improve the
customer service department.
* Implement Quality Management System for Customer Care department
* Ensure all cus

📌 Associate Customer Service Rep (Chennai)
🏢 Revvity
📍 Chennai