Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that
drive advantage for the world’s leading businesses. We are at the heart of
progress; with proven expertise and a continuous flow of AI-powered insight,
enabling smarter decisions, faster innovation, and a lasting competitive edge.
For our people—Kyndryls—that means doing purposeful work that powers human
progress. Join us and experience a adaptable, supportive environment where your
well-being is prioritized and your potential can thrive.
The Role
Job Description
What you will do :
Service Management & Operations
* Ensure services are delivered in line with agreed SLAs, KPIs, and contractual
obligations.
* Monitor service performance and drive corrective actions for SLA deviations.
* Lead Incident, Problem, Change, and Service Request Management processes.
* Ensure timely resolution of major incidents and minimize business impact.
* Root Cause Analysis - RCA Submissions
* Drive operational efficiency and service quality improvements.
Governance & Customer Management
* Conduct weekly, monthly, and quarterly service reviews with customers.
* Prepare and present service performance reports, dashboards, and executive
summaries.
* Act as the primary escalation point for service delivery issues.
* Maintain strong customer relationships and ensure customer satisfaction
targets are achieved.
ITIL Process Management
* Govern ITIL processes including:
* Incident Management
* Problem Management
* Change Management
* Request Fulfillment
* Asset & Configuration Management
* Service Level Management
* Ensure adherence to organizational and customer compliance requirements.
Risk, Compliance & Audit
* Identify operational risks and drive mitigation plans.
* Ensure audit readiness and compliance with regulatory/customer requirements.
* Track and manage open audit observations and service improvement initiatives.
* Support security, vulnerability, and compliance remed
📌 Service Coordination (Noida)
🏢 Kyndryl
📍 Noida