The Associate, Service Operations – People and Culture (P&C;) is responsible for
responding to inquiries from employees, implementing P&C; transactions, and data
reporting using Workday and other HR systems. This role requires great accuracy,
customer service orientation, and an ability to use discretion and latitude to
prioritize service requests.

* Provide excellent customer service in response to HR-related inquiries from
employees, P&C; Business Partners, and managers via multiple channels,
including email, instant message, chat, and phone.

* Resolve inquiries accurately and within timeline by accessing knowledge
guides and information in multiple systems.

* Process P&C; transactions by collecting required information from the
employee, manager, or other collaborators internally and externally.

* Apply the case management tool to assemble all inquiries, customer
information, case data, and updates, and communicate the resolution to the
requestor or call out more complex issues to the appropriate team member.





* Handle workload efficiently to fulfill commitments in accordance with
established service level agreements (SLAs)

* Effectively communicate P&C; policies and programs while demonstrating active
listening skills and a commitment to employee experience.

What We Are Looking For

* Bachelor's Degree in HR or equivalent experience.

* Prior experience fielding high-volume customer inquiries within a corporate
environment.

* Excellent verbal and written communication skills.

* A passion for excellent customer service, adaptable & flexible.

* Ability to multitask and work effectively and efficiently, delivering
high-quality work in a quick-paced, changing work environment.

* Ability to comply with handling sensitive and confidential employee data.

* Works under general direction; must be able to work independently.

* Ability to apply knowledge guide materials in performing research and
answering inquiries.

COMPENSATION PHILOSOPHY

We offer a comprehensive

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