06 Sep
|
The Wendy's
|
Meliaputti
06 Sep
The Wendy's
Meliaputti
TUSCALOOSA, AL
Statement of Purpose:
The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, personnel training, operating, and maintaining the store such that customer satisfaction is maximized.
ACCOUNTABILITIES:
Sales and Profits:
1. Meets budgeted sales targets.
2. Sets controllable cost targets.
3. Meets controllable cost targets.
4. Develops (with DM) and executes a local store marketing plan (promoting Wendy's in the community) in response to market conditions such as competitor pricing and other competitor activities.
5. Responds to competitor activities aimed at diverting store business.
6. Develops and executes plan to improve sales and profits.
Operating Budget
1. Sets store budget goals monthly.
2. Meets monthly budget goals.
3. Communicates anticipated variances to the District Manager.
4. Develops appropriate time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales and profits.
5. Reviews,
analyzes and communicates budget, P&L; information to staff and manager.
Staffing
1. Determines crew staffing requirements and ensures co-manager hires crew in advance of need.
2. Ensures and maintains adequate bench strength in management team.
3. Ensures co-manager has adequate crew depth for each shift.
4. Utilizes W.O.T.C. program.
5. Maintains process for handling applications and files.
Quality
1. Trains store personnel (management and crew) to execute procedures for preparation and serving of quality products.
2. Talks with customers during walk-throughs and when off-line to determine product and service quality.
3. Resolves customer complaints within 24 hours of receipt.
Service
1. Takes service times and determines efficiency.
2. Trains store personnel to respond promptly to customer needs.
3. Trains store personnel in customer courtesy.
4. Trains store personnel to solicit feedback to determine customer satis
📌 General Manager in Training (Meliaputti)
🏢 The Wendy's
📍 Meliaputti