About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are changing the way people think about customer care, and we need your help

Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a quick paced, entrepreneurial environment.

As Reporting Analyst, You Will…

Be responsible for real-time reporting and diagnosing trends in key performance metrics
Generate weekly and daily KPI reports
Ensure employee data is current and accurate for assigned program
Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have…





High School Diploma or equivalent is required
Experience in leadership and working in a supervisory role
Advanced knowledge of MS Word, Excel and Google Docs
Proficiency with formulas and pivot tables
Excellent communication skills
Ability to enter data with a high level of accuracy
Adaptability to learn a variety of software programs (such as Javascript)
Strong analytical and problem solving skills
Flexibility to work evenings and weekends if needed

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.

📌 Reporting Analyst (Hyderabad)
🏢 IntouchCX
📍 Hyderabad