Dear Candidate,

Greetings from the Cognizant..
SFDC Kochi

We are hiring Genesys Developer for Kochi location

Job Summary

Please find the below Job Description for your reference.

Genesys Cloud Technical with Contact Center

Exp - 3 Years - 12 Years

Client Solution Leadership: Act as the primary technical advisor to clients, articulating solution constructs that align with business goals and customer experience transformation.
Presales Engagement: Support presales solutioning by designing and presenting Genesys Cloud architectures, demonstrating value propositions, and influencing client decision-making.
Delivery Assurance: Lead delivery audits to ensure solutions meet architectural standards, compliance, and best practices, driving quality and consistency across engagements.
Technical Design & Development: Own the end-to-end technical design and lead development activities for Genesys Cloud implementations as part of large-scale transformation programs.
CRM & Ecosystem Integration:



Drive integration discussions with CRM platforms such as Salesforce, ensuring seamless interoperability and maximizing business value.
AI-First Mindset: Champion AI-driven approaches, articulating how AI capabilities in Genesys Cloud can enhance customer experience and deliver measurable outcomes.
Team & Partner Leadership: Lead technical teams, mentor architects and engineers, and collaborate with ecosystem partners to build mindshare and strengthen delivery excellence.
Best Practice Incubation: Define, document, and propagate architectural best practices, fostering innovation and continuous improvement across projects.

Qualifications

Obtain a degree in computer science information technology engineering or a related discipline or possess equivalent practical experience focused on software development
Gain practical experience of at least two years in Contact Center

📌 Developer (Chennai)
🏢 Cognizant
📍 Chennai