Job Summary and Responsibilities

Position Purpose:

To support enterprise transformation by leading process discovery, redesign, simplification, and continuous improvement initiatives that improve how Acentra Health works across functions and programs. This role helps translate business challenges into practical process changes, standard work, and measurable improvements that support a high-performing global delivery organization.

Key Responsibilities/ Accountabilities:

Process Discovery & Redesign (35%)
Analyze current-state business processes and operating procedures, and identify pain points, manual steps, rework, delays, and control gaps.
Conduct process mapping, value-stream analysis, and process maturity assessments.
Document process changes, dependencies, and handoffs in a explicit and reusable format.
Identify bottlenecks, control gaps, duplication, and inefficiencies.
Quantify process performance and improvement opportunities.
Design future-state processes that are simpler, more consistent, and easier to execute across teams and locations.




Transformation Delivery & Continuous Improvement (25%)
Lead process improvement initiatives using Lean, Six Sigma, and operational excellence methodologies.
Support transformation initiatives that improve productivity, quality, timeliness, and customer experience.
Identify opportunities for digitization, automation, and workflow optimization.
Maintain an improvement backlog and help prioritize work based on effort, impact, and readiness.
Work with teams to turn ideas into pilotable changes and sustainable operating practices.
Drive standardization across teams and business units.
Cross-Functional Execution & Change Support (20%)
Partner with business, product, program, technology, and operations teams to drive implementation.
Facilitate workshops, working sessions, and reviews to align teams on process changes and next steps.
Support UAT, readiness, communication, and training needs for process improvements.
Help coordina

📌 Senior Consultant (Bengaluru)
🏢 Acentra Health
📍 Bengaluru