Job Title: Junior Azure Integrations Support Engineer
Role Overview
The Junior Azure Integrations Support Engineer provides first-line operational support for Azure Integration Services in a production workplace. Working under supervision and using defined runbooks and procedures, the role focuses on monitoring, alert triage, incident logging, and initial remediation to ensure integration services remain stable and available.
Responsibilities
Key Responsibilities
Monitoring & First-Line Support
Monitor integration workflows, transactions, dashboards, and alerts for failures and performance issues
Identify and classify incidents based on impact and urgency
Perform first-level troubleshooting using predefined runbooks and knowledge articles
Incident & Service Request Management
Create, update, and maintain accurate incident and service request records
Capture logs, error details, and diagnostic information to support escalation
Escalate complex, recurring, or unresolved issues to senior engineers in a timely manner




Provides 24x7 Level 1 monitoring and first-response support through rotational shifts
Performs alert triage, ticket creation, and runbook-based remediation
Escalates incidents to Level 2/3 in line with defined SLAs and escalation procedures
Participates in shift handovers and operational reporting
Operational Assistance
Assist with retries, replays, and authorised data correction activities under supervision
Participate in incident bridge calls and coordination activities when required
Support post-incident activities, including documentation updates and knowledge capture
Learning & Development
Develop foundational skills in Azure Integration Services and cloud operations
Follow operational standards, security controls, and compliance requirements
Actively build technical capability toward Level 2 support responsibilities
Qualifications
Experience Band
2–4 years of experience in application support, integration support, or IT operations roles.
Technical S

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