We're pioneers in our field and relentless in our pursuit of excellence.
Aristocrat is an ideas company at heart, which means innovation is embedded into
every aspect of our business. Whether we're designing sleek recent cabinets,
premium game content or award-winning systems, we apply fresh thinking and
creativity to deliver the world's greatest gaming experience, every day. With
cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link
along with our award-winning app Heart of Vegas, we're continually pushing the
bar of creativity.

What You'll Do

* Handle the entire lifecycle of knowledge base content in ServiceNow, from
creation to retirement.

* Work with SMEs and content owners to develop and maintain HR knowledge
articles, SOPs, and other employee and agent-facing documentation on any site
where content may be ingested by a chatbot or other systems (ServiceNow,
Sharepoint, etc).

* Ensure all content adheres to defined standards, templates, and governance
guidelines and conduct regular content audits to guarantee accuracy,
relevance, and completeness.





* Support quality initiatives by identifying content gaps and improving
efficiency.

* Track and analyze content performance and usage metrics and implement
improvements based on insights.

* Collaborate with P&C; Intelligence team and content owners to enhance chatbot
responses by updating, adding or removing content.

* Continuously improve content to boost self-service adoption and reduce case
volumes.

* Partner with the ServiceNow Product Owner to support platform improvements
and roadmap priorities.

* Support the development and maintenance of taxonomy, tagging, and search
optimization strategies.

* Improve content findability and usability based on employee search behavior.

* Act as a knowledge article point of contact.

What We're Looking For

* Bachelor’s degree or equivalent experience.

* Over 2 years of experience in P&C; Operations, Knowledge Management, Content
Management, or

📌 People & Culture Service Delivery Specialist (Noida)
🏢 Aristocrat Gaming
📍 Noida