Experience: 4-9 Years

Location : Noida / Kolkata

Domain : Airlines / Travel Technology

Job Summary

We are seeking a highly skilled Software Quality Engineer with hands-on experience in testing Conversational AI, LLM-based applications, chatbots, virtual assistants, and Agentic AI systems. The ideal candidate will have a strong automation and quality engineering background, deep understanding of how contemporary conversational systems operate, and solid experience within the Airline or Travel domain, particularly around Booking, Post-Booking, and Check-In workflows.

This role involves validating AI-driven customer conversation journeys, ensuring response quality, evaluating non-deterministic outputs, and establishing robust testing strategies for intelligent systems.

Key Responsibilities

Own and drive the quality strategy for conversational AI products and customer-facing virtual assistants.
Design, execute, and automate test scenarios for LLM-powered applications, chatbots, voice assistants, RAG-based systems, and agentic workflows.
Validate conversational flows across booking,



post-booking servicing, and check-in experiences within airline and travel ecosystems.
Develop and maintain automated test frameworks using Python.
Create test datasets, golden datasets, and evaluation benchmarks to measure AI system performance.
Design evaluation mechanisms for non-deterministic AI outputs using:
Rubric-based scoring
LLM-as-a-Judge approaches
Human review workflows
Statistical quality assessment methods
Validate prompt behavior, context retention, retrieval accuracy, tool/function calling, and response consistency.
Identify conversational AI failure modes such as hallucinations, context loss, prompt injections, retrieval issues, and reasoning errors.
Collaborate with Product Managers, Data Scientists, AI Engineers, and Developers to improve system quality and reliability.
Participate in release validation, regression testing, performance testing, and production quality moni

📌 Software Quality Engineer – Conversational AI (Chennai)
🏢 Cognizant
📍 Chennai