View All Jobs

Apply Now

Brand MeraTutor.AI Work Location Mohali / Chandigarh preferred Role Full time Experience 1–4 years preferred

About The Company

MeraTutor.AI is an AI-powered learning platform helping K-12 students learn smarter through personalised education. We are building the future of smart, self-paced learning through PDF-based interaction, AI tutor assistance, and rich learning analytics for educators and parents. It helps students with school learning, homework doubts, practice worksheets, revision, step-by-step explanations, and personalised academic support.

Role Overview

We are looking for a Customer Success Manager who will help parents, students, teachers, and partners successfully use MeraTutor.AI.

The person will be responsible for onboarding customers, solving user problems, collecting feedback, keeping customers engaged, sharing product updates, and motivating renewals.

This role is focused on improving customer engagement, satisfaction, retention, and renewals.

Key Responsibilities

Onboard new customers after signup or subscription




Help parents and students understand how to use MeraTutor.AI
Guide users on key features such as AI Tutor, doubt solving, worksheets, handwritten evaluation, reports, and learning progress
Answer customer questions through WhatsApp, calls, emails, and chat
Resolve basic product issues and coordinate with the technical team when needed
Send regular WhatsApp and email updates about new features, study tips, and product improvements
Share reminders, learning nudges, exam preparation messages, and renewal updates
Identify inactive users and re-engage them
Collect feedback from parents, students, teachers, and partners
Track customer issues, feedback, follow-ups, and renewal status
Build strong customer relationships and improve customer trust
Help increase subscription renewals and reduce churn
Share customer insights with product, sales, and marketing teams

Required Skills

Good communication in Hindi, Engl

📌 Customer Success Manager (Sahibzada Ajit Singh Nagar)
🏢 Intellinez Systems
📍 Sahibzada Ajit Singh Nagar