Skill required: Language Translation - Customer Service

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

Language - Ability:Spanish - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

We are looking for a talented individual to oversee a Team of Agents providing multi-channel customer support (inbound, outbound, email, chat, social media,



SMS & online review). The role ensures service excellence, team engagement, and operational performance aligned with KPIs. The Team Lead acts as a coach, mentor, and problem-solver supporting agents in complaint handling, order and return processing, and customer
Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
Proven experience in leading customer support teams across multiple channels with solid understanding of related technologies
Experience in supervisory or team lead role, with robust leadership, coaching, and mentoring skills
Excellent communication, interpersonal, and conflict-resolution skills
Spanish language profici

📌 Customer Service Senior Analyst (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai